Frequently Asked Questions

Everything you need to know about shopping with Zilbil.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your order is dispatched.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to start your request.

How do I find the right size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as fit can vary between different styles.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Do you ship internationally?

Yes, Zilbil ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your destination.

How should I care for my Zilbil garments?

To ensure longevity, we recommend following the care label instructions on each garment. Generally, washing in cold water and air drying is best for preserving fabric quality.